Question 1

Who are Buyers?

Accepted Answer

Shoppers like you who want credit card offers without owning the card.

Question 2

Can I return or cancel my orders?

Accepted Answer

Yes! Returns and cancellations are fully supported. Just request it through PiePay and complete it as you normally would on the shopping site.

Question 3

Do I need to pay immediately? How do I pay?

Accepted Answer

Yes. You pay PiePay at checkout via UPI or credit card — just like any online order.

Question 4

Can I pay in EMI?

Accepted Answer

Not yet. Currently, PiePay only supports full payments.

Question 5

What if the cardholder doesn’t pay?

Accepted Answer

Then your order won’t go through — but your money is refunded .

Question 6

Is my delivery address and order details shared with the cardholder?

Accepted Answer

No. The cardholder never sees your personal details.

Question 7

How quickly will my order be placed?

Accepted Answer

In real time — just like shopping normally.

Question 8

What happens if my order is delayed or not delivered?

Accepted Answer

We hold the cardholder’s payment until your order is delivered and the return window is over. If it’s never delivered, you’ll get a refund once the cardholder’s refund is confirmed.

Question 9

Is the bill going to be in my name?

Accepted Answer

Yes. Since you place the order, invoices are always in your name.

Question 10

Will I get the total discount?

Accepted Answer

You’ll keep most of the discount (50–80%). The rest goes to the cardholder (commission) and PiePay (platform fee).

Question 11

Will I get credit card details?

Accepted Answer

No. Card details are never shared with you. The cardholder simply pays for your order securely via PiePay.

Question 12

Will I connect with the cardholder personally?

Accepted Answer

No. Buyers and cardholders never interact directly — PiePay manages everything.

Question 13

Why should I trust you with my money?

Accepted Answer

Because PiePay holds your payment securely until the order is completed. Funds are only released once the return window closes. Plus, over 4 lakh users already trust us and have saved crores through PiePay.

Frequently asked questions