Reimbursement & Commission policy
Reimbursement Policy
Eligibility Criteria
Reimbursement Process
Commission Policy
Standard Transactions
2.5% of the transaction amount
Premium Services
5% of the service fee
International Transfers
3% + a fixed fee of $5
Please note that these rates are subject to change and may vary based on specific agreements or promotions. Users will be informed of any applicable commission rates before completing a transaction.
Contact Us
If you have any questions or need further clarification regarding our reimbursement or commission policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your experience with PiePay is positive and transparent.
PiePay applies a commission structure to transactions and services facilitated through our platform. This commission helps us maintain and improve our services, ensuring a secure and reliable experience for all users. The commission rates may vary depending on the type of transaction or service. Below are the general commission rates applicable to different categories:
1. **Submit a Request:** Users can submit a reimbursement request through their PiePay account or by contacting our customer support team.
2. **Provide Details:** The request should include the transaction ID, a detailed description of the issue, and any supporting evidence.
3. **Review and Investigation:** Our team will review the request and may conduct an investigation to verify the claim.
4. **Decision and Notification:** Users will be notified of the decision within 5-7 business days. If approved, the reimbursement will be processed.
5. **Refund Method:** Reimbursements will typically be issued to the original payment method used for the transaction. The time it takes for the refund to appear in the user's account may vary depending on the payment provider.
To be eligible for a reimbursement, users must meet the following criteria:
1. The transaction must have been completed through the PiePay platform.
2. The issue must be related to a service or transaction failure, such as non-delivery of services, incorrect charges, or technical errors.
3. The reimbursement request must be submitted within 30 days of the transaction date.
4. Users must provide sufficient evidence to support their claim, such as transaction details, communication with the service provider, and any relevant documentation.
Last updated Aug 23, 2025
Thank you for using PiePay! This Cancellation and Return Policy outlines the guidelines and procedures for canceling transactions and returning products when using our platform.
Definitions of terms used
Buyer(s) : Buyers are PiePay’s users who want to avail bank offers on e-commerce platforms but don’t have relevant credit cards
Cardholder(s) : Cardholders are PiePay’s users who own credit cards and make payments on Buyers' behalf
Merchant(s): Merchants refer to the e-commerce platforms listed on PiePay's app
Reimbursement & Commission Policy
Please review this policy carefully before transacting for deals through PiePay. This policy outlines the guidelines and procedures associated with reimbursement and commission for a deal.
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In case of successful return or cancellation of the order by the Buyer, reimbursement and commission associated with the deal will get nullified and Cardholder will not be eligible for any payment from PiePay. In that case, a refund will be issued to the Cardholder from the e-commerce on which the payment was made by the Cardholder.
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The reimbursement and commission unlock date mentioned under the deal timeline doesn’t guarantee payment on the date. Your payment will be put on hold if the Buyer places a return or cancellation request or finds any other issue with the product they have purchased. In those cases, if the return fails, Cardholder’s payment will be unlocked accordingly. Cardholders will be required to be patient in such cases.
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In some cases of return or cancellation of the order by the Buyer, if the refund is not processed by the e-commerce upto a maximum of 45 days after the deal date, Cardholder’s amount will be unlocked. In case the refund is processed by that date, the Cardholder must wait for the settlement of the refund. Cardholders will be required to be patient in such cases.
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Cardholders may be asked by PiePay to share the statement of the card that was used to cater to the deals. If the Cardholder fails to present the statement within a stipulated timeline and on the required channel, they will not be eligible for the payment of reimbursement and commission.
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Cardholders must use the same card to pay for a deal that they use to accept the deal in order to receive the promised reimbursement and commission amounts. If the Cardholder fails to do so, there may be discrepancies in the reimbursement and commission amounts. PiePay will not be liable for any loss to the Cardholder in such cases.
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Cardholders must use the same card as prescribed by PiePay on the deal details page that appears after clicking on a deal tile on the Earn page. If the Cardholder fails to do so, there may be discrepancies in the reimbursement and commission amounts. PiePay will not be liable for any loss to the Cardholder in such cases.
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Maximum liability to PiePay for any deal is capped at an amount equal to the platform fee charged to the Buyer.
If you have any questions or need further assistance, please reach out to our customer support team at support@piepay.in
Note: We may revise these Terms from time to time. The updated version will be posted on our website and shall be binding upon you from the date of publication.